Along with in-home interviews, we used a remote journaling platform called dScout to gather in-context insights. This allowed us to take a qualitative approach to a broader audience and provided us with impactful perspectives from participants.

In the middle of synthesis and putting together a research readout with the team.

Commonly used in service design, a service blueprint is a diagram that visualizes the relationship between different components of a service as they relate to the user experience.

Here we mapped out frontstage and backstage components for the new renters insurance service, Toggle.

Presenting our research findings to a group of stakeholders and some of our research participants that represented an audience of potential users of Toggle.